10.6.3. Response TemplateΒΆ

While handling Requests, Technicians have to do a lot of repetitive work. We have isolated two such work: asking Requestors and giving a Solution. You can now create templates to deliver canned response and solution to Requestors having similar problems. You can create n number of templates and access them directly from Ask Requestor and Solution input box in a Request.

To Create a Template:

  • Go to Admin (A Navigation Tab) >> Response Template (under Request Management).

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  • The Response Templates page opens. Here you can view all your existing templates. Click on Create Response Template situated in the top right corner of the page.

  • A new page opens where you get the following fields:

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  • Fill all necessary fields and click on Create. Your template is added to the Response Template page.

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Using the templates

You can access the response templates while working on a Request. You can directly add a template while asking a Requestor and adding a solution.

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