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Version: 8.5.0

Introduction

The Support Portal is for the requesters who want to raise their requests related to any incident or service they require. Apart from raising requests, the requesters can chat with the Motadata Chatbot to solve their queries. Also, the changes, assets, and approvals assigned to the logged-in user can be reviewed.

You can access the Support Portal by tapping the View Support Portal menu from the Technician Portal.

The portal displays the request list by default.

Support Portal Home Page

The portal displays various options based on the permissions granted from the Technician Portal.

Here, you can tap on the menu icon and view the available options.

Menu

The options are:

note

The accessibility of the features depends on the permissions given by the admin. You may see some variations in the actual screens.