Skip to main content
Version: 8.5.X

On-Premise File Server Installation for SaaS

The File Server works as a File Storage for Patch and Package Management. You can install it on the same machine where the main server is installed or on another that is reachable by the main server. The File Server is mandatory for Patch/Package Management, thus is mandatory if the Patch Management license is enabled. If the Main Server is on the SaaS platform, you need to install it on-premise to connect the File Server with it. To do so, follow the steps in the Installation section.

Prerequisites​

  • .NET Framework 3.5
  • Live File Server
    • Ensure bidirectional connectivity between the File Server and ServiceOps SaaS application.

Architecture​

Architecture

As shown above, when Patch Management is available in the ServiceOps SaaS application, you need to install the File Server on-premise.

File Server Installation​

To install the File Server on-premise, follow the below steps:

  1. Download the Motadata File Server.
  2. Run the .exe file with administrator rights.
  3. The User Access Control popup will appear. Click Yes and continue with the installation.
  4. Follow the wizard as per the below screenshots:

File Setup

  1. Enter the following details:

Add Server URL

  • Protocol: Select the protocol as HTTP or HTTPS. For SaaS, select HTTPS protocol.
  • Motadata Server URL: Replace the localhost with the URL of the ServiceOps SaaS portal.
  • Port: Enter the port number as per the selected protocol. The default port for HTTP is 80, and 443 for HTTPS.
  • Storage Path: You can edit the default folder (filedb) for the File Server. But it is recommended that you do not change it. Once done, click Next.
  1. Select the Installation path where you want to install the File Server. Click Next.

Select Installation Folder

  1. Click Install to finish the installation process.

Ready to Install

  1. Click Finish.

Finish.

  1. Once the File Server is installed, log into the ServiceOps Portal and navigate to the Admin > Patch Management > Patch Settings > Patch Storage Configuration tab.

    In the URL field, enter the live IP Address of the File Server that is reachable from the ServiceOps SaaS application.

    Once done, click Update, and Test Connection to check the connectivity.

Check the Connection

Once the confirmation message appears, the file server is connected to the SaaS application.
You can now perform tasks related to patch management.