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Version: 8.5.0

Updating a Task

When you are working on a ticket, you can update its basic details, parameters, other info, and various activities/actions associated with it. There are many approaches to update the tasks:

  • Update from the List Page
  • Update from the Details Page

Updating Tasks from the List Page​

You can update the Task Type, Status, and Priority of the task from here. To update the details:

  1. On the list page, click on the field, and a dropdown appears.
  2. Select the desired value and the status gets updated accordingly. Here, Task Type is updated.

Update from List Page

Update from Details Page​

To update the task, Click the edit icon and the page containing the pre-filled details appear.

Make the desired changes and click Update.

Edit Task