Adding Watchers

In a request, it is likely that multiple stakeholders want to monitor it so that necessary actions are taken promptly. With the Watch feature, one can subscribe to a specific request and receive notifications that go to the requester.

Watchers of a request are the default contact people for notifications. Their names are added by default whenever a technician creates a notification.

In the system you can assign other people as well as yourself as watchers.

Assigning others as Watchers

To assign others as watchers,

1. Click on the vertical three dots at the top-right corner of the Request Details page.
2. Select the Add Watcher option. A popup appears.
3. Select the technicians and technician groups that you want to assign as watchers.
4. Click Save and the request gets updated accordingly.

Assigning yourself as a Watcher

To assign yourself as a watcher or remove from the list,

1. Click on the vertical three dots on the top-right corner of the Request Details page.
2. Select the Watch option and the request gets updated accordingly.
3. Similarly, you can select the Unwatch option to remove yourself from the watchers list.