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Version: 8.5.0

Adding a Solution

To add a solution to multiple problems,

  1. Select the desired requests.
  2. Click the Take Action dropdown. A list of actions appears.
  3. Select the Solution option. A popup appears.
  4. Enter the solution that you want to add to all the selected problems. Also, you can attach files, insert from template, or insert knowledge as a solution.

Bulk operations in Problem

Bulk operations in Problem

  1. Once done, click Update, and the solution will get updated.