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Release Version 7.5.8

Release Date: February 05, 2020

What’s New?​

Improvement in reachability compliance report

The reachability calculations were earlier considering the exact poll time of devices in the asked time period. Now, the system averages the computation for given time frame by checking availability of device before first poll. Click here for details.

Disable auto closing the ticket in ITSM when an alert is cleared

While creating the Trouble Ticket action, you can control what happens to a ticket when an alert is cleared in Motadata. By default the ticket gets closed but now you can use Auto Close on/off to keep it open.

Bug Fixes​

  • In some cases, low memory alerts for windows disks were not getting generated. The issue is now resolved.
  • In alert stream, the old trap alerts were not getting cleared and system was showing both new and old alerts. The issue is now resolved and old alerts doesn’t appear anymore.
  • In some cases, Motadata was not sending close ticket call to ITSM when RTT alerts move into clear state. A new plugin (Flotomate v1.4) is available with the fix.
  • The Y-axis scale in PDF output of graphical widgets was more than 100% in some cases. The widgets are now identified and the scale is restricted to 100%.
  • While creating a report scheduler, it was mandatory to select the Adhoc reports. A new plugin (Report Job v4.5) is available with the fix. It allows you to create a report job without selecting Adhoc reports.
  • Users (other than technicians) were unable to create widgets and weren’t able to understand the reason. A proper validation message is available that asks them to create a report before creating the widgets.
  • Minor bug fix in Report DB backup process. See procedure here.

Plugin Changes​

Open Issues​

  • In some cases, alerts related to disk volume in Windows server are not getting generated.
  • In some cases, Motadata is failing to poll the monitors within default time range (300 seconds). It is affecting the overall performance of the system.