📄️ Overview
With Motadata’s Business Service/SLA (Service Level Agreement), you can monitor the impact of network quality and enforce an SLA contract to compute penalty. The service level agreements for the monitors of a business service helps you evaluate if the acceptability criteria is met or not. For example: you are running an ERP stack that requires a SQL database, router, active directory, firewall and Apache HTTP server. Now if any service is down, it will affect the SLA of whole stack. The menu monitors not only the performance of each component, but also evaluates its impact on whole stack. For the amount of impact, the service contract computes the penalty agreed between your company and the vendor.
📄️ SLA Dashboard
Created SLA details are displayed in SLA grid as below along with below details:
📄️ Create BSM
Here you can create a new service level agreement. An SLA is nothing but a group of KPI, their thresholds and monitor against them. The monitor’s list you’ll see is based on the KPI selected.
📄️ BSM Details Page
Click on the SLA name from index page to go to details page. You can view all the details of SLA i.e. Monitor Status, KPI status, KPI Details with histogram on details page.
📄️ Types of SLA
SLA Type (Daily): For Daily SLA, SLA compliance timeline is displayed based on 24 hour. On every SLA cycle Sla start date time will be change.
📄️ Business Service Topology
Motadata has introduced the logical BSM widget topology diagram once you create BSM and associate discovered network devices with it. For a better visualization of the monitor’s connectivity in real networks, BSM widget topology map comes handy. Motadata topology purely relies on connectivity of the nodes and links in the network.
📄️ Service Contract
When a business SLA is violated, you may want to impose penalty on the concerned party. The penalty calculation is defined through a ‘Contract’ metric that is valid for a particular duration. The section uses the contract amount and computes the penalty based on the violation of SLA. The penalty amount is showed in currency.