9.1. Introduction to Reports

The Motadata generates a lot of data which you can convert into meaningful information using Reports. The reporting feature allows you to generate an organized representation of system data. The result is printable reports that you can share with others.

You get to choose the filter parameters and data columns and using those you can generate n numbers of permutations, each resulting in a different report. You can automate the report generation process using a feature called scheduling; once set, you get periodic emails with a report based on your set conditions.

You can generate reports across the following modules:

  • Request

  • Problem

  • Change

  • Asset

  • Remote Deployment - Patches

  • Remote Deployment - Agent

  • Software License

  • Project

  • Contract

  • Purchase

Benefits of Report

Some of the benefits of having the reporting feature are as follows:

  1. There is a better understanding of opportunities for optimization. For example, you can generate a report highlighting the average time taken for each technician to close a Request over a period. Armed with this information, you can map the efficiency of your technicians.

  2. Generate reports to influence the short and long-term management strategies and policies.

  3. Cost reduction and streamline of processes. For example, using Reports, you can understand the utilization of your IT Assets; thus you can plan your future IT purchases or justify an existing purchase.

  4. Helps in benchmarking and setting goals. For example, you can monitor the overall performance of your technicians and know whether they are meeting the set benchmark. Similarly, you can track different KPIs in other modules using different parameters.

9.1.1. Types of Reports

There are four types of Reports that you can generate:

  • Tabular Report: This type of Reports list items in columns grouped by either time or product properties. For example, you can create a Tabular Report that lists Assets grouped by Technicians who manage them. Learn how to create a Tabular Report .

  • Matrix Report: This type of Reports generate cumulative counts of items in a grid grouped by either time or a product property. For example, you can generate a report that lists the average resolution time of each Technician. Here average resolution time accounts for all the Reports that a Technician has resolved. Learn how to create a Matrix Report.

  • Summary Report: This type of Reports can summarize properties, details, milestones, and components of items in Asset, Projects, Patches, and Software License. Learn how to create a Summary Report.

  • Multi-Module Report: You can combine two or more Reports into a single Report. This is called a Multi-Module Report. Learn how to create a Multi-Module Report.