3.11. Viewing Audit Trail of a Change

The Audit Trail shows all the changes made to a Change, except collaborative actions (Collaboration, Relations, Tasks, Approval, and Time Log). The audit also keep the records of files attached or removed in change tickets. A technician can view the Audit Trail of a Change in the following ways:

3.11.1. Viewing from Change List View:

  1. Go to the Change List View.

  2. Select a Change from the list area. The Glance Pane becomes visible next to Change.

    figure 57

  3. The Activity tab in the Glance Pane is the Audit Trail.

  4. Technician can open Audit Trail in a separate dialog box by clicking View Audit Trail in the Action Menu adjacent to the Assignee information of a Change.

    figure 58

3.11.2. Viewing from Change Details View:

  1. Go to the Details View of a Change

  2. Technician can open Audit Trail in a separate dialog box by clicking View Audit Trail in the Action Menu adjacent to the Assignee information of a Change.

    figure 59