Skip to main content
Version: 8.5.X

Task Details

To view the task details, tap on the subject from the Task List page.

Here, you can do the following tasks:

  • Update the Status, Priority, Task Type, Assigned To, and Technician Group fields.
  • Delete Task using the Delete icon.
  • View the due date and time.
  • Preview the attachments.
  • Add Comments
  • Add Worklog
  • View the Audit Trail

Add Comments​

Comments tab is available on the details page. Comments helps you to communicate with the audience. By commenting, you can highlight issues or ask questions. You can comment on any task whether it is Open, Closed, In progress or Resolved state.

Here, you can do the following:

  • View the Comments: View the list of comments.
  • Create Comments: Tap on the Plus icon to add a new comment as shown below. All the concerned persons (you and to whom the task is assigned) will get an email notification. You can also attach the files with the comment.

note

Once a comment is added, it cannot be deleted.

Add Worklog​

The Work Log tab allows the analysts to record the activities they performed (along with the time frame).

Here, you can view, add, edit, and delete the Work Log. You can also view the estimated time, total Work Log time, and the remaining time.

To add a Work Log,

  1. Tap the Ad Work Log (+) icon and the page appears.

  1. Enter the following details:

    • Technician: Select the technician for whom the work is to be logged.
    • Enable Timer (red clock): Select the option to log time. The options are:
      • Manual: To add the log time manually, select the Start Date and End Date. The Time Taken field displays the duration of work as per the selected start date and end date.
      • Timer: Enable the timer to add a work log based on it. Once enabled, the clock icon will turn green. If enabled, the Start Date, End Date, and Time Taken fields will get hidden and the clock icon will appear. With Timer, the Work Log will be calculated based on the start and current time. Once the Timer is started, it will appear on the list page. You can click the Stop icon to stop the Timer or pause it if required. Also, its audit entry will appear in the Audit Trail tab.
    • Description: Enter the description of work done.

  2. Once done, tap Add, and the work log gets added.