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Version: 8.4

My Team

To view the My Team list page, navigate to My Team menu, and the following page appears.

My Team List

The page displays a list of technicians and requesters whose reporting manager is the logged-in user.

From here, you can search for the required user, delegate approval, and apply leave of the team members.

Delegate Approval​

To delegate the approval authority of a member to another member,

  1. Click the Delegate Approval icon next to the name whose authority you want to transfer.

Delegate Approval Option

A popup appears.

Delegate Approval Popup

  1. Enable the option Delegate Approvals and enter the below details:
  • Delegate To: Select the user to whom you want to assign the approval responsibility on your behalf.
  • Delegation Start Date: Select the start date from which the delegated user can approve or reject the requests. The start date must be greater than the current date.
  • Delegation End Date: Select the end date till which the delegated user can approve or reject the requests.
  • Comments: Enter the comments for delegation.

Once done, click Update, and an email notification will be sent to the delegated user. Also, a notification is displayed whenever the delegator sign-ins to ServiceOps.

Mark Leave​

To mark leave for oneself or team members,

  1. Click the Mark Leave icon and a popup appears.

mark leave

mark leave

Enter the details:

  • Technician: Select the technician for whom you want to apply leave.
  • Leave Type: Select the leave type that you want to apply.
  • Start Date: Select the leave start date.
  • End Date: Select the leave end date.
  • Remarks: Enter description about the leave. Once done, click Save, and the leave will be marked on the Technician Leave Calendar page. Once marked, the technician's unavailability status will be visible in the "Assignee" dropdown throughout the system. While assigning, a triangle warning icon will appear next to the technician's name, indicating that the technician is on leave for n+ number of days. For example, On Leave for 2+ days.
note

The configuration audit will be available for the following cases:

  • When the leave is applied, edited, and canceled.
  • The Admin settings for Leave Management have been changed.
  • When the Technicians' leave setting is modified from the Admin > Users > Technicians > Add/Edit Technician page.