Knowledge List Page

The list page displays the folders containing the knowledge articles related to the system.

To view the Knowledge page:

Tap the Menu icon and select Knowledge, the following page appears.

Here, you can do the following:

• View all the folders
• Search for the required article
• View the articles in the Trash folder

Viewing the Knowledge Article

To view the article, tap on the folder, select the required article, and tap on it. Its details will appear.

For example, To view the log tickets article,

1. Tap on the FAQs folder, the following articles will appear.

2. Tap on the article "How to log tickets" and the details will appear.

3. Here, you can see the number of views, and also rate the article by tapping on the Helpful and Not Helpful buttons.

Searching the Knowledge Article

You can also search the required article by tapping the Search icon and entering the keyword in the search textbox.