📄️ Introduction
The Support Portal is for the requesters who want to raise their requests related to any incident or service they require. Apart from raising requests, the requesters can chat with the Motadata Chatbot to solve their queries. Also, the changes, assets, and approvals assigned to the logged-in user can be reviewed.
📄️ Active Directory Self Service
When any LDAP user forgets his password or account gets locked, one can login to the Support Portal and directly unlock or reset the password. For Non-Logged In users tap the option Active Directory Self Service as shown below.
📄️ Requests and Services
From the Requests page, you can report the incidents and create requests.
📄️ My Changes
- This page displays a list of Changes created by the logged in User.
📄️ My Assets
- This page displays a list of Assets ‘Used By’ the logged in User.
📄️ Knowledge
Knowledge section is the library of all the articles, guides, and FAQs that are related to this system. The content of this section is available to all the people who can access the system URL. The knowledge articles here are generally managed by the authenticated users who are also subject matter experts. The knowledge helps people to get self aware about something before raising unnecessary tickets.
📄️ My Approvals
The Approval List page displays all the approvals that needs your attention. Here, you can view the list based on the approval status. To view the page,
📄️ Chat Support
The chat support enables to provide immediate assistance to the requesters. For regular queries the chat agent provides the appropriate responses. In case, additional resolution is required, the requesters can also chat with the technicians. Once, an online technician claims the request, the requester can start the communication. The requester can also share images and documents with the technicians.
📄️ Settings
This tab allows you to set the following: