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Version: 8.4

Dashboard

Modern businesses are driven by data. Proper data lays the foundation for effective monitoring and improvement of service delivery. A Dashboard provides a glance-view of key KPIs and relevant data. It can also contain important links (as shortcuts). The data shown on a Dashboard can be filtered to reflect a particular business process.

Motadata gives a robust Dashboard that is customizable and can show data in n number of ways. Some of the advantages of using the Motadata Dashboard are as follows:

  • A Dashboard is an empty canvas where a user can add custom data blocks to present the most valuable and useful set of information.
  • It allows a user to see at a glance an overall situation report of the desired information.
  • It enables a user to drill down into the details by simply selecting the desired variable and object.
  • An easy graphical interface allows a user to play with data and do easy cross-sectional analysis.
  • It can be a one page snapshot of key matrices of a business. A user of the Motadata Dashboard can quickly judge how well the Helpdesk is functioning.

Components of a Dashboard​

A user can create multiple Dashboards and each can show different data blocks. It can be shared with multiple users; even individual data blocks can be shared with multiple users.

dashboard

There are two main components of a Dashboard:

Filters: A Dashboard has time-based filter.

Dashlet: A Dashlet is a single data block in a Dashboard. Currently, we support three kinds of Dashlets:

  1. KPI: A KPI (Key Performance Indicator) is a measurable value which helps in deducing the efficiency of a system. For example: the number of resolved Request tickets over the last 30 days is one of the many indicators of efficiency of the Helpdesk.
  2. Widgets: A Widget is a graphical representation of the data filtered by time and other parameters.
  3. Shortcuts: It is a list of Frequent Access Items like My Open Requests, My Pending Approval, My Open Tasks, etc.

The list of supported Modules​

The Dashboards can be created for the following modules:

  • Incident or Service Request
  • Problem
  • Change
  • Release
  • Asset Management (Hardware, Software, and Non IT)
  • Patch
  • Software License
  • Project
  • Tasks