14.1. Motadata Dashboard Introduction

Modern businesses are driven by data. Proper data plays the foundation for effective monitoring and improvement of service delivery. A Dashboard provides a glance-view of key KPIs and relevant data. Data shown on a Dashboard can be filtered to reflect a particular business process. A Dashboard can also contain important links (as shortcuts).

Motadata gives a robust Dashboard that is customizable and can show data in n number of ways. Some of the advantages of using the Motadata Dashboard are as follows:

  • A Dashboard is an empty canvas where a user can add custom data blocks (Dashlets) to present the most valuable and useful set of information.

  • A Dashboard allows a user to see, at a glance, an overall situation report of the desired information.

  • A Dashboard enables a user to drill down into the details by simply selecting the desired variable and object.

  • An easy graphical interface allows a user to play with data and do easy cross-sectional analysis.

  • A Dashboard can be a one page snapshot of key matrices of a business. A user of the Motadata Dashboard can quickly judge how well the Helpdesk is functioning.

14.1.1. Components of a Dashboard

A user can create multiple Dashboards, each can show different data blocks. A Dashboard can be shared with multiple users; even individual data blocks can be shared with multiple users.

A Dashboard is like an empty canvas where a user can add multiple data blocks (Dashlets). A Dashboard is a container for multiple Dashlets (data blocks). There are two main components of a Dashboard:

  • Filters: A Dashboard has two filters based on which data is shown; they are: Date & Time range and Location filter. If both the filters are set, then a data point has to satisfy both the set filter conditions.

    The location filter shows exclusively the data points having the set location; for example, if location is set to Ahmedabad then all KPIs and Widgets will show data of that particular location. Filters are not applicable on Shortcuts.

  • Dashlet: A Dashlet is a single data block in a Dashboard. Currently, we support three kinds of Dashlets:

    1. KPI: A KPI (Key Performance Indicator) is a measurable value which helps in deducing efficiency of a system. For example; number of resolved Request tickets over the last 30 days is one of many indicators of efficiency of the Helpdesk.

    2. Widgets: A Widget is a graphical representation of data filtered by time and other parameters.

    3. Shortcuts: It is a list of Frequent Access Items (i.e. My Open Incidents, My Approval, My Tasks etc.).

14.1.2. Support Modules

Currently, Dashboards can be created relating to the following modules:

  • Incident/Service Request

  • Problem

  • Change

  • Asset Management

  • Patches

14.1.3. Who Can Work with Dashboards?

A Technician with the following roles (Admin >> Technician Roles) can work with the Motadata Dashboard:

  • Manage Dashboard: User can only create Dashboards and add Predefined Dashlets, but he/she can’t create new Dashlets.

  • Manage KPI and Widget: Same as above except he/she can create new Dashlets.