5.9. Trashing an Article/FAQ

Whenever you delete a published Article/FAQ, it goes to the Trash folder.

You can access the Trash folder from Browse Articles. It has a similar Folder View. In the Trash folder, you can permanently delete the deleted items.

5.9.1. Delete an Article/FAQ

You can delete a drafted/published Article/FAQ.

To delete an Article/FAQ:

  • Open an Article/FAQ.

  • Click on Delete in the top right corner.

  • On confirmation, the Article/FAQ is either sent to the Trash or permanently deleted.

Published Articles/FAQs are sent to the Trash first, and from there you can delete them permanently. Drafted Articles are directly deleted.

Note

When deleting a folder all content goes to the trash except the drafted ones.

5.9.2. Restoring Deleted Articles/FAQs

Note

who can view what content in the trash is decided by the permission settings of each content (Articles/FAQs).

You can restore a deleted Article/FAQ in the following way:

  • Go to the Trash Folder.

  • Preview a deleted Article/FAQ and click on Read full article.

figure 34

  • The Article/FAQ opens for review. Click on Restore in the top right. The available options change signifying success in restoration.