5.1. Knowledge HomepageΒΆ

The Knowledge Homepage is the central hub for searching and viewing all the Articles/FAQs in Motadata. Here you can browse and see the file structure of the entire Knowledge-base.

While designing the Homepage interface, we have kept eight cornerstones in mind:

  • Clarity

  • Concise

  • Familiarity

  • Responsive

  • Consistent

  • Attractive

  • Efficient

  • Forgiving

To open Knowledge Homepage:

  1. Log in to the Technician Portal.

  2. Click on KNOWLEDGE (A Navigation Tab) from the Dashboard.

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  • Section A, F, & E .are the search features.

  • Section-B shows you some frequently searched keywords.

  • Section-C shows you top most-read Articles/FAQs in Knowledge. The ranking is based on the page views of each Article/FAQ.

  • Section-D shows you recent FAQs added to the product.

  • Section-G is the Create button for creating new Articles and FAQs. Please refer Authoring an Article/FAQ.