My Profile

You can use the ‘My Profile’ menu to manage your profile and update the demographic details.

To view the configurations, tap My Profile, and the following screen appears.

You can update the following:

• Profile
• Preferences
• Change Password
• Do Not Disturb
• Delegate Approval

Profile

This tab allows you to edit the profile details. You can edit the following details:

• Name
• Contact No
• Location
• Department
• Time Zone
• Language Preference

Once done, click Update.

Preferences

This displays the Preference Settings based on which you will receive the mobile push notifications. Also, you can change the Language Preference, set attachment password, and Theme as per your requirement.

note

To receive the mobile push notifications, the following URLs must be accessible:

• https://www.googleapis.com/auth/cloud-platform
• https://accounts.google.com/o/oauth2/auth
• https://oauth2.googleapis.com/token
• https://www.googleapis.com/oauth2/v1/certs
• https://fcm.googleapis.com/v1/projects/serviceops-123/messages:send

Biometric Authentication:

You can enable the Biometric Authentication, to authenticate the user before opening the app.

Prerequisites:

• The Biometric feature must be supported and configured in the mobile device.
• The "Biometric Authentication" parameter must be enabled from the ServiceOps portal and Mobile App.

To use the feature,

1. First, enable the parameter "Biometric Authentication" from Admin > Organization > System Preference > Application Settings tab. If enabled, it will become available in the Mobile App. By default, it is disabled.
2. Refresh the app.
3. The parameter will become available in the Mobile App Settings, provided the biometric feature is configured in the Mobile device.

4. Now, enable it, and next time, when the app is closed and opened, it will prompt the user to authenticate, as shown in the above figure.

note

If the user signs out from the app, it will not prompt for authentication at the time of signing in.

Change Password

You can change the password from here.

Enter the Current, New, and Confirm Password, respectively. The password is in encrypted format. To view the password, click the Eye icon. Once the password is entered, click Update and it will get changed.

Do not Disturb

This tab allows you to enable the Do not Disturb mode. Once enabled, the tickets will not be assigned to the user. Also, you can schedule the time period within which this setting should be applicable.

note

If the parameter "Allow Technician to Change Do not Disturb mode" is disabled from the User Preference settings, the enabled fields can be disabled. But if they are already disabled, then they will become uneditable.

Delegate Approval

This tab allows you to delegate approval to other users in case you are not available. Once the approval is distributed, the delegated user can approve or reject the requests on your behalf.

• Enable Delegate Approvals field to distribute approval to another user. By default, disabled. If enabled, enter the following details:
  • Delegate To: Select the user to whom the approval is to be delegated.
  • Delegation Start Date: Select the start date from which the delegated user can approve or reject the requests. The start date must be greater than the current date.
  • Delegation End Date: Select the end date till which the delegated user can approve or reject the requests.
  • Comments: Enter the comments for delegation.

Once done, click Update and an email notification will be sent to the delegated user. Also, a notification is displayed whenever the delegator sign-ins to ServiceOps.