POST Audit
URL: {server-url}/api/v1/request/{Request-Id}/audit/search/byqual
You can send the support portal audit trail of a request ticket by calling the above endpoint with the ticket ID.
note
- To get the audit, the "Allow Requester to access Audit Trail" parameter must be enabled from the Admin Support Portal Settings.
- Only those audit that are available to the Requester on the Support Portal will be displayed.
You need the following key-values:
Header
Key | Description |
---|---|
Authorization | Bearer {access token obtained after authorization} |
Example (Request & Response)
Request
curl --request GET \
--url 'http://172.16.11.148/api/v1/request/1/audit/search/byqual'
Response
{
"id": 0,
"auditString": "john has created Request with ID as INC-1, Subject as \"Email is not Working\", Source as Technician Portal, Status as Open, Urgency as Low, Priority as Low, Impact as Low, for Requester \"john\"",
"auditDate": "Mon, Feb 19, 2024 06:35 pm"
}
Clicking on this URL you can then provide the feedback for Request.