GET a Request by Logon Name or Email Address
URL: http://{{server-url}}/api/v1/request/search/byRequester?requester={logon-name/email-address}
You can fetch the details of a request ticket by calling the above endpoint with the logon name or email address.
You need the following key-values:
Header
Key | Description |
---|---|
Authorization | Bearer {access token obtained after authorization} |
Example (Request & Response)
Request
curl --location 'http://172.16.11.148/api/v1/request/search/byRequester?requester=jerry' \
Response
{
"objectList": [
{
"id": 5,
"name": "INC-5",
"createdTime": 1709028918082,
"updatedTime": 1709028918286,
"requesterEmail": "jerry@motadata.com",
"requesterName": "Jerry",
"subject": "Laptop is not working",
"description": "Laptop is not working",
"impactName": "Low",
"priorityName": "Low",
"statusName": "Open",
"urgencyName": "Low",
"source": "Technician Portal",
"spam": false,
"supportLevel": "tier0"
}
],
"totalCount": 1
}