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Version: 8.5.0

Motadata Service Desk - Server Installation via RHEL Build

System Hardware Requirements

Downloading the Product Installer​

OS NameDownload LinkChecksum
RedHat version 9.2Download Link7858f8ab335befed0a057d0b93029531 (md5)
RedHat version 8.4Download Linkc9e262c786db14a433ef6636f33f5edc (md5)
note

Once the product is installed, install the required prerequisites either manually or by running a script.

Fresh Installation Guide​

After installing the Base OS, follow the below steps to install the product on your server:

note

The steps to install the RHEL build are the same for both the versions i.e. 9.2 and 8.4. Here, RedHat v9 build is used for reference.

  1. Copy the release build installer (service_desk_master_CI) to the target machine.

  2. Make sure to execute the permission to build file. If it does not have the execute permission, you can change it using the below command:

    Syntax: sudo chmod 777 service_desk_master_rhelx_vxxx_CI

    Example: sudo chmod 777 service_desk_master_rhel9_v834_CI

Main Server

  1. Run the Installer using the following command:

    Syntax: sudo ./service_desk_master_rhelx_vxxx_CI

    Example: sudo ./service_desk_master_rhel9_v834_CI

Run Installer

Installation initiated

  • Once the below screen appears, that means you have successfully installed the product.

Install Success

  1. After installation, check the services of ‘Main Server’ and ‘Analytics Server’ (Report server) using the below commands respectively:

    systemctl status ft-main-server

Main Server Services

systemctl status ft-analytics-server

Report Server Services

  1. After Installation, wait for five minutes. Navigate to http://{server_IP}/register, it will open the Registration form as below :

Registration Form

  1. The registration form is for the first user, who is by default the Super Admin who has all the rights. Register the user, and use the credentials to login to the ServiceOps Portal.
  2. Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
  3. You can also access the ServiceOps Portal from a web-browser on http://{server_IP}/login.