Below are the specific hardware requirements suggested for different modules, licenses, and user configurations for Service Desk. These requirements are based on deployment i.e. Single Server and Indivdual Servers for ServiceOps App and Database Server respectively.
For a Single Server
Service Desk
| Concurrent Technicians Login | CPU | RAM | HardDisk |
|---|
| 1-5 | 4 Core | 8 GB | 200 GB |
| 5-20 | 8 Core | 16 GB | 500 GB |
| 20-50 | 16 Core | 32 GB | 1 TB |
| 50-100 | 32 Core | 64 GB | 1 TB |
Asset Management
| Asset Count | CPU | RAM | HardDisk |
|---|
| 1-1000 | 4 Core | 8 GB | 200 GB |
| 1000-5000 | 8 Core | 16 GB | 500 GB |
| 5000-10000 | 16 Core | 32 GB | 1 TB |
| 10000-25000 | 32 Core | 64 GB | 1 TB |
Service Desk and Asset Management
| Concurrent Technicians Login | Asset Count | CPU | RAM | HardDisk |
|---|
| 1-5 | 1-1000 | 8 Core | 12 GB | 500 GB |
| 5-20 | 1000-5000 | 12 Core | 24 GB | 500 GB |
| 20-50 | 5000-10000 | 24 Core | 48 GB | 1 TB |
| 50-100 | 10000-25000 | 48 Core | 96 GB | 1 TB |
Patch Management
| Endpoint Count | CPU | RAM | HardDisk |
|---|
| 1-1000 | 8 Core | 16 GB | 300 GB |
| 1000-5000 | 16 Core | 32 GB | 500 GB |
| 5000-10000 | 32 Core | 64 GB | 500 GB |
File/Relay Server for Patch Management (Need one file Server per location)
| Endpoint Count | CPU | RAM | HardDisk |
|---|
| 1-1000 | 4 Core | 8 GB | 500 GB |
| 1000-5000 | 4 Core | 8 GB | 1 TB |
| 5000-10000 | 8 Core | 16 GB | 1 TB |
For a Separate App and DB Server
Service Desk
| Concurrent Technicians Login | Deployment Component | Hardware Instance | vCPU | RAM | HardDisk | Bandwidth |
|---|
| 1-10 | APP | 1 | 4 Core | 8 GB | 200 GB | 50 Mbps |
| DB | 1 | 4 Core | 8 GB | 200 GB |
| 10-20 | APP | 1 | 8 Core | 16 GB | 200 GB | 50 Mbps |
| DB | 1 | 4 Core | 8 GB | 200 GB |
| 20-50 | APP | 1 | 16 Core | 32 GB | 200 GB | 100 Mbps |
| DB | 1 | 8 Core | 16 GB | 500 GB |
| 50-100 | APP | 1 | 16 Core | 32 GB | 500 GB | 100 Mbps |
| DB | 1 | 16 Core | 32 GB | 500 GB |
| 100-200 | APP | 1 | 32 Core | 64 GB | 500 GB | 100 Mbps |
| DB | 1 | 16 Core | 32 GB | 500 GB |
Asset Management
| Asset Count | Deployment Component | Hardware Instance | vCPU | RAM | HardDisk | Bandwidth |
|---|
| 1-1000 | APP | 1 | 4 Core | 8 GB | 200 GB | 100 Mbps |
| DB | 1 | 4 Core | 8 GB | 200 GB |
| 1000-5000 | APP | 1 | 8 Core | 16 GB | 200 GB | 100 Mbps |
| DB | 1 | 8 Core | 16 GB | 500 GB |
| 5000-10000 | APP | 1 | 16 Core | 32 GB | 500 GB | 100 Mbps |
| DB | 1 | 16 Core | 16 GB | 1 TB |
| 10000-25000 | APP | 1 | 32 Core | 64 GB | 500 GB | 100 Mbps |
| DB | 1 | 32 Core | 64 GB | 1 TB |
Patch Management
| End Point Count | Deployment Component | Hardware Instance | vCPU | RAM | HardDisk | Bandwidth |
|---|
| 1-1000 | APP | 1 | 8 Core | 16 GB | 200 GB | 100 Mbps |
| DB | 1 | 4 Core | 8 GB | 200 GB |
| Relay Server (Per Site 1000 Assets) | 1 | 4 Core | 8 GB | 500 GB |
| 1000-5000 | APP | 1 | 16 Core | 32 GB | 500 GB | 100 Mbps |
| DB | 1 | 8 Core | 16 GB | 500 GB |
| Relay Server (Per Site 1000 Assets) | 5 | 4 Core | 8 GB | 500 GB |
| 5000-10000 | APP | 1 | 16 Core | 32 GB | 500 GB | 100 Mbps |
| DB | 1 | 16 Core | 32 GB | 1 TB |
| Relay Server (Per Site 1000 Assets) | 10 | 4 Core | 8 GB | 500 GB |