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Version: 8.4

Settings

To view the Settings page:

Tap the Menu icon and select Settings, the following page appears.

Settings menu

settings

This displays the Preference Settings based on which you will receive the notifications. Also, you can change the Language Preference and Theme as per your requirement.

Biometric Authentication:

You can enable the Biometric Authentication, to authenticate the user before opening the app.

Prerequisites:

  • The Biometric feature must be supported and configured in the mobile device.
  • The "Biometric Authentication" parameter must be enabled from the ServiceOps portal and Mobile App.

To use the feature,

  1. First, enable the parameter "Biometric Authentication" from Admin > Organization > System Preference > Application Settings tab. If enabled, it will become available in the Mobile App. By default, it is disabled.
  2. Refresh the app.
  3. The parameter will become available in the Mobile App Settings, provided the biometric feature is configured in the Mobile device.

settings

  1. Now, enable it, and next time, when the app is closed and opened, it will prompt the user to authenticate, as shown in the above figure.
note

If the user signs out from the app, it will not prompt for authentication at the time of signing in.