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Version: 8.4

Mobile App

Motadata ServiceOps is a refreshingly new, ITIL compliant, IT Helpdesk solution that redefines the meaning of IT Service Management. No longer delivering IT services has to be cumbersome and challenging. Untangle your existing service delivery problems with our intelligent automation, social media like collaboration and our relationship mapper. With easy integration and deployment, your IT Technicians could be using Motadata ServiceOps in no time.

The Motadata app is designed keeping in mind the needs of an average Technician. The app consists of only those features that a Technician can actually use instead of the host of capabilities. With the industry first Contextual Search, a Technician can be effective no matter where they are.

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Minimum OS requirements:

  • Android OS 9.0 and above
  • iOS OS 12 and above

Some of the key features of Mobile App are:

Dashboard:

  • View an overall situation report of the desired information.
  • Drill down into the details by simply selecting the desired variable and object.
  • An easy graphical interface allows a user to play with data and do easy cross-sectional analysis.
  • It can be a one page snapshot of key matrices of a business. A user of the Motadata Dashboard can quickly judge how well the Helpdesk is functioning.

Incident Management:

  • Create and assign Incidents on the go.
  • Keyword-based search and pre-defined filters to find what is needed.
  • Attach files and photos to an Incident ticket.
  • Modify the details of existing tickets.
  • Resolve and close tickets from your mobile.
  • Set priority of a ticket.
  • Send messages to the requester of a ticket on the go.
  • Assign a ticket to another Technician.
  • Mark an inappropriate Incident ticket as Spam.
  • View the Audit Trail of a ticket and see what work has been done so far.
  • View and mark leave of Technians.

Asset Management:

  • Create new Assets and modify the existing asset details.
  • Search for an asset using Barcode scan.
  • Using Barcode scanning field operatives make status updates to large number of assets in real-time with accuracy.
  • Easily update and provide better visibility of asset location, asset status, and preventive maintenance.
  • View and track the geolocation of assets on map.

Knowledge:

  • Search Knowledge Articles and FAQs.
  • Browse and read relevant Knowledge Articles/FAQs from your mobile.
  • View Knowledge Folders.

My Approval:

  • Find and view Approvals, assign Approval and respond to them.

Notifications:

  • Instant push notifications to notify a ticket has been assgined to the Technician.