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Version: 8.4

Motadata Service Desk – Server Upgrade Guide

note
  • From v8.3 the server upgrade need not be done incrementally. For example, you can upgrade the server from v8.3 to v8.5 directly.
  • Kindly perform a DB backup before doing an upgrade.

  1. It is recommended that you take the snapshot of your existing Virtual Machine before proceeding with upgrade.

  2. Download the required release build from the below links:

  3. Copy the release build installer (service_desk_master_CI) to the target machine.

  4. Make sure you have the execute permission to build the file. If you do not have the execute permission then you can change it by using the below command:
    sudo chmod 777 service\_desk\_master\_CI

  5. Run Installer using the following command:
    sudo ./service\_desk\_master\_CI

Run Installer

Once you see the below screen, that means you have successfully upgraded the product.

Deployment Done

  1. Now wait for at least 5 Minutes to allow restart of all the Motadata services.
  2. Now, you can login to Motadata as usual and start using the product.

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