Request Details Page

On the request details page, you can see the complete details of the request and do the desired activity. This page is accessible from request list page (by tapping on the request subject).

A request details page looks like this:

Edit

You can edit the details of the request using the Edit icon.

Classifiers of Request

These properties tell you the current statistics of the request and help you classify them under different labels. When someone works on a request, they update the labels accordingly. For example, if the "status" is closed, it means you don't need to do anything on the request.

Properties	Description
Status	This label classifies the request based on the status. The value in this label shows the current status of the request. The default options are: Open, In Progress, Pending, Resolved, and Closed.
Priority	The label classifies the request based on the priority. The value in this label shows the current priority of the request. The default values are: Low, Medium, High and Urgent.
Urgency	The label classifies the request based on the urgency. The value in this label shows the current urgency of the request. The default values are: Low, Medium, High and Urgent.
Impact	The label classifies the request based on the impact factor. The value in this label shows the current impact of the request. The default values are: Low, On Users, On Department and On Business.
Technician Group	The label helps you sorting the technician when there is a long list. Based on the value selected here, the values of Assignee dropdown changes.
Assignee	The label classifies the request based on the person to whom this request is assigned. When the value is 'unassigned', it means that request is not assigned to anyone. The values of assignee depends on the Technician Group value.
Due by Status	Shows the time frame by which you should do all the work related to the request.
OLA Due In	Shows the time frame by which you should do all the operations related to the request.

Associated Actions for Request

You can create or update different actions and activities as a part of communication, collaboration, and resolution in the request.

The available types of actions are:

Action Types	Description
Reply	You can gather information through collaboration and communication and use it to resolve a Request.
Resolve	You can resolve the request once the issue is resolved.
Close	You can close the request once the request is fulfilled.
Ask for Approval	You can an approval from here.
Mark as Spam	You can mark the required request as spam.
Archive	You can archive the required request.
Add Watcher	You can keep a watch over a request.
Work Log	You can add and manage the work log about the time and actions spent on the request.
Audit	You can see the activity in the journal of all the actions related to the request.