Mark Requests as Spam

This option enables you to mark the irrelevant requests as spam requests. Once you mark the request as spam, the system adds a ‘Spam’ tag to the request, and it disappears from the request list.

Irrelevant and unsolicited messages sent are Spam; here the messages are in the form of tickets (Requests). It may happen that some Requests you receive are irrelevant, and you want them to disappear. You can discard a Request as a Spam, and it disappears from the main server.

Mark Spam from List Page

To mark the request as Spam, select the requests, tap the More option, and select Spam as shown below.

Once the option is tapped, a confirmation message will appear. Tap Yes to confirm the action.

Mark Spam from Details Page

On the Request Details page, tap on the More options, and select Spam.

Once the option is tapped, a confirmation message will appear. Tap Yes to confirm the action.

View Spam Requests

You can view the requests that are marked as spam from pre-defined search criteria. At the top of the list page, select the criteria: All Spam Requests as shown below.

Unmark As Spam

This option enables you to move the requests from Spam to the normal request list. There are two methods to do this:

Option 1: Unmark from List Page:

To unmark the request from the spam list, select the records, tap the Unmark as Spam option as shown below.

Once the option is tapped, a confirmation message will appear. Click Yes to confirm the action.

Option 2: Unmark from Details Page:

On the Request Details page, you can unmark the spam by either deleting the spam tag or by selecting Unmark as Spam option from the More tab. System will ask you to confirm deleting the spam tag as shown below.

Archive Spam Request

Archiving the spam request moves the request from spam list to the archive list. To archive the request, refer to the Archive Requests page.