Technician Groups
A Technician Group consists of technicians that perform similar tasks. These groups can be created for users who work either on similar projects or have a similar job role. For example: Support team can be added to a Technician Group for resolving customer issues (tickets). A group has many technicians and a technician can be a part of many groups. You can also add a technician group as a Change Advisory Board (CAB), Watcher, as well as for Approval.
This tab enables you to create and manage Technician Groups. To view the page, navigate to Admin > Users > Technician Groups, and the page appears.
Here, you can perform the following tasks:
- View the list of Technician Groups
- Create Technician Group
- Edit Technician Group
- Delete Technician Group
Create a Technician Group
To create a Technician Group,
- Click the Create Technician Group button on the top-right corner and the page appears.
- Enter the following details:
Parameter | Description |
---|---|
Name | Enter the name of the technician group. |
Description | Enter the details about the technician group. |
Business Hour | Select the business hour during which the technician group will be available to provide support. You can create and assign different business hours. For more details, click Business Hours. |
Technicians | Select the technicians whom you want to assign to this group. You can select multiple technicians. |
- Once done, click Create, and the group will appear in the list. Similarly, you can create the CAB group and assign members to it.