📄️ Overview
In every industry customers expect that they receive proper and on-time services. And, to guarantee these expectations, agreements are usually signed between the customers and the service providers that describe the expected level of service to be provided.
📄️ SLA List Page
The list page displays all the SLAs available in the system.
📄️ Create SLA
The create page helps you to create an SLA with custom conditions and rules. To create an SLA, on the list page, click the Create SLA button on the top-right corner, and the page appears.
📄️ Example Scenario
To understood an SLA, a small case scenario can be considered. The objective of this scenario is only to explain the flow of SLA and not all the features associated with it. Here, you can see: