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ServiceOps Trouble Ticket

The plugin creates a ticket in Motadata ServiceOps

  • version: 1.9
  • Compatibility: Motadata v7.7.904
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Improvement: Added Support of Custom Fields for NMS to ServiceOps Tickets.
  • version: 1.8
  • Compatibility: Motadata v7.7.8
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Improvement: Enhanced the ticket generation flow to file-based processing.
  • version: 1.7
  • Compatibility: Motadata v7.7.7
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Improvement: Audit added for creating, updating, resolving, and closing the ticket.
  • version: 1.5
  • Compatibility: Motadata v7.7.4
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Improvement: Subject line not to be changed with change in status
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.4
  • Compatibility: Motadata v7.7.1
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Bulk Alerts and Queue mechanism added for multiple tickets resolution.
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.3
  • Compatibility: Motadata v7.6.6
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Auto ticket feature for Log and Trap
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.2
  • Compatibility: Motadata v7.6.2
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: Source Field added in Action
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.1
  • Compatibility: Motadata v7.6.1
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Change from Last version: New Feature: Asset Support available
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.0
  • Compatibility: Motadata v7.6.0
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)
  • Operation: Creates and manages ticket in Motadata ServiceOps.
  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action