Skip to main content

Flotomate Trouble Ticket

The plugin creates a ticket in Motadata ITSM

  • version: 1.9
  • Compatibility: Motadata v7.7.903
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM
  • Change from last version: Bug Fix: Correct ticket status is now displayed when viewing from the Alert Stream.
  • version: 1.8
  • Compatibility: Motadata v7.6.6
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM
  • Change from last version: Auto ticket feature for Log and Trap

Trouble Ticket Action

Trouble Ticket Action

  • version: 1.7
  • Compatibility: Motadata v7.6.5
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM
  • Change from last version: Generated alert will be removed from cache.

Trouble Ticket Action

Trouble Ticket Action

  • version: 1.6
  • Compatibility: Motadata v7.6.2
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM
  • Change from last version: Source Field added in Action

Trouble Ticket Action

Trouble Ticket Action

  • version: 1.5
  • Compatibility: Motadata v7.6.0
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM
  • Change from last version: Auto Close On/Off added

Trouble Ticket Action

Trouble Ticket Action

The plugin creates a ticket in Motadata ITSM.

  • version: 1.4
  • Compatibility: Motadata v7.5.8
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory), Auto Close On/Off (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM.

The plugin creates a ticket in Motadata ITSM.

  • version: 1.1
  • Compatibility: Motadata v7.5.3
  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory), URL Timeout (Mandatory), List of Severities (Mandatory)
  • Operation: Creates and manages ticket in Motadata ITSM.