6.5. Creating a Service ItemΒΆ

A Service Item allows you to actually use a Template. It generates a visual que through which a Requestor can interact with a Template and create Request.

Based on the set Use Case, we have done the following things:

Now we are going to create a Service Item.

To Create a Service Item

  • We go to Admin (A Navigation tab) >> Templates (under Service Catalog).

  • In the Templates page, select a category and click on Create Service.

    figure 22

    We can also find this option when editing a Template and on the Admin >> Services page.

    figure 23
    figure 23.1

  • The Create a New Service dialog box opens. Here you get the following fields:

    figure 24

    Note

    When creating a Service Item from Admin >> Service page, there will be a field called Service Template where you have to select a Service Catalog Template.

    1. Name of the Service

    2. Group Access Level: You can restrict access to Requestors belonging to a particular group on Custom Portal. But the Service Item will be visible to everyone on the Technician Portal.

    3. You can upload an image thumbnail.

    4. Subject and Description of a Request created using the Service Item.

    We fill the fields and click on Create.

  • Now we have a Service Item that can be used by the HR dept in their On-Boarding process.

Edit/Use of a Service Item by Admin

An administrator can edit a Service Item from Admin (A Navigation Tab) >> Services (under Service Catalog) page.

figure 24.1