6.3. Create a Service Category

A Service Category is a general classification of the type of services provided under the IT Service Offering.

Service Category allows you to group Templates into meaningful categories; Currently, it is the only available classification available.

We are going to create a new category, called Human Resource, for our On-Board template.

6.3.1. Adding Service Catalog Categories

  • We go to Admin (A Navigation tab) >> Service Categories (under Service Catalog).

figure 2

  • We click on Add to add a new category. The Add Category dialog box opens.

  • In the new dialog box, we select the Request Category (Service Request) and give a Name (Human Resource).

    figure 3.1

    The Request Category refers to the same category used for classifying Request. The selection made here will be used when a Request is created from a Service Item (the Request will inherit the Request Category) using a Template having the said Service Category.

figure 3.2

  • You can add sub-categories to a category, up to two levels.

Edit Categories

All custom categories whether imported or added can be edited/deleted. In the Categories page, you will find the respective options.

figure 8