7.4. Types of SLA

SLA Type (Daily): For Daily SLA, SLA compliance timeline is displayed based on 24 hour. On every SLA cycle Sla start date time will be change.

SLA Type (Daily)

SLA Type (Weekly): For weekly SLA, SLA compliance timeline is displayed from the start day of the week. One widget having data of 24 hour.

SLA Type (Weekly)

SLA Type (Monthly): For Monthly SLA, SLA compliance timeline is displayed based on days coming in current month.

SLA-Monthly

SLA Type (Quarterly): For Quarterly SLA, SLA compliance timeline is displayed based on 3 month’s quarter.

SLA-Quarterly

Extract SLA reports easily: Get a quick overview of SLA and their status with SLA by exporting them in a variety of formats such as Excel and PDF.