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Managing Warranty Sync

Warranty Sync enables to create configurations to fetch the warranty details of the DELL assets and CIs. ServiceOps provides two OOB settings: One for Asset and the other for CI. It allows organizations to fetch official device warranty information—such as start date and duration—directly from Dell without manual input. The key benefits include:

  • Reduce Manual Effort: It eliminates the need for IT teams to enter or track warranty details manually.
  • Improve Accuracy: Data fetched directly from OEM APIs ensures reliable and consistent warranty records.
  • Automate Lifecycle Management: Enables workflow triggers and alerts based on accurate warranty dates.
note

Requires Asset Management or CMDB license and the "Manage Warranty Sync" role permission.

View​

To view the Warranty Sync page, navigate to Admin > Supplier Management > Warranty Sync and the below page appears. It displays the OOB and custom configurations as per the user's license and role permissions.

Here, you can perform the following tasks:

  • Search: You can search for the required warranty sync configuration by name.
  • Create Warranty Sync: you can create a new configuration.
  • Grid: Displays the warranty sync details.
  • Enable/Disable: You can enable or disable the configuration as per requirement.
  • Show History: View the details of the warranty sync configurations.
  • Scheduler: Create a schedule based on which the warranty details will be synchronized periodically.
  • Duplicate: Clone the required configurations.
  • Edit: You can edit the warranty sync details.
  • Delete: You can delete the configurations if required. A confirmation message appears. Click Yes to continue or Cancel to stop the process.

Creating a Warranty Sync​

To create a warranty sync,

  1. Click the Create Warranty Sync button.

  1. Enter the below details:
  • Name: The name for the Warranty Sync configuration. This is a required field.
  • Description: Optional field to provide additional details or notes about the configuration.
  • Module: Select the target module where the warranty sync will apply (e.g., Assets or CIs). This is a required field.
  • Proxy Server: (Optional) Specify a proxy server if the Internet access requires one for API calls.
  • Condition: Define the filter criteria to limit the scope of the sync (e.g., only specific assets or CIs). Useful for targeting a subset of records based on parameters like manufacturer.
  • Api Vendor: Required. Select the warranty provider (e.g., Dell) from which data will be fetched.
  • Client ID: Enter the DELL credentials to authenticate access.
  • Client Secret: Enter the credential paired with the Client ID for secure API authentication. To get the Client ID and Secret, refer to the How to Get DELL Credentials page.
  • Test Connection: Verifies the API credentials and proxy configuration before saving.

  1. Once done, click Create to add the warranty sync configuration or cancel to stop the process.

  2. Next, you can initiate the sync process in any of the two ways:

Creating a Scheduler​

To create a scheduler,

  1. On the list page, click the Scheduler icon .
  2. Click Create Schedule.
  3. Enable it.
  4. Select the Schedule Type. The options are:
    • Once: If selected, the schedule will run only once as per the time set in Start At field.
    • Daily: If selected, the schedule will run daily as per the selected Time.
    • Weekly: If selected, the schedule will run once in a week as per the selected Day and Time.
    • Monthly: If selected, the schedule will run once in a month as per the selected Date, Time, and Month.

  1. Select the Technician Group to which the scheduler should be applicable.
  2. Select the Technician of the selected technician group on which the scheduler should be applicable.
  3. Add the email addresses of the users to whom the notification must be sent about the sync status or failures.
  4. Once done, click Save. The scheduler will appear as shown below.

Once executed, if the scheduler runs successfully, the warranty details will be fetched and updated in the Hardware Properties of Asset and CI Details page. Also, its history will in the Show History popup.

If the scheduler fails, the warranty detail will not be fetched and its status will appear in the Show History popup.

Show History​

Displays the history of the warranty sync status. It displays details like Sync Date, Device Processed, Device Updated, Device Skipped, Device Failed, and Status.

In case the scheduler fails in certain devices you can view that by clicking the Device Failed Link. For example, here 1 is clicked and the details appear.